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Annual Maintenance Contract

Delivering AMC solutions that combine proactive monitoring, data-driven maintenance, and a seamless support journey for maximum system uptime and performance.

Team Collaboration

Annual Maintenance & Project Support Agreements

Technology evolves — and so do your users’ needs. That’s why GridMatrix offers flexible and proactive AMC (Annual Maintenance Contract) and Project Support Agreements, ensuring your website, app, or platform remains updated, secure, and bug-free post-deployment. Whether it’s performance tuning, regular updates, bug fixes, or adding new features — we help you keep your digital products running smoothly and reliably all year round.

Our AMC & Support Services Include

Ongoing Bug Fixes & Troubleshooting

We promptly fix runtime issues, broken links, functional bugs, and unexpected errors that affect user experience.

Performance Optimization

Speed improvements, core web vitals, load-time enhancements — we keep your digital assets fast and responsive.

Regular Updates & Tech Upgrades

Get timely updates to your CMS, plugins, frameworks, or custom modules to avoid vulnerabilities and outdated code.

Security Patching & Monitoring

We proactively monitor your system and apply necessary patches to protect your data and users from cyber threats.

Content & UI Enhancements

Need to update banners, content, or minor UI/UX tweaks? We include those within the support window too.

Feature Enhancements & Minor Additions

Want to roll out small features or workflow improvements? Our support team will handle it seamlessly.

Why Choose GridMatrix for Support?

Delivering AMC solutions that combine proactive monitoring, data-driven maintenance, and a seamless support journey for maximum system uptime and performance.

  • Quick-response SLA with ticket-based support and detailed reporting.
  • Transparent logs, real-time updates, and expert tech assistance.
  • Backed by 15+ years of combined IT experience.
  • Reliable support available across global time zones.
Team Collaboration

Project Support Agreement Models

1
Annual Maintenance Contract (AMC)

Fixed yearly or bi-annual contracts with defined scope, SLA, and priority support hours. Best for business-critical websites and apps.

2
Hourly/Monthly Retainers

Flexible model based on monthly development/support hours. Ideal for startups or MVPs with evolving needs.

3
On-Demand Support

Pay-as-you-go for emergency fixes or quick updates, billed per task or hour. Perfect for occasional needs.

4
Upgrade + Support Combo

Combine periodic version upgrades with active issue resolution under a single contract.

Our Technology Stack

Websites Apps Backend CMS / Frameworks Cloud
HTML React Native Node.js WordPress AWS
CSS Flutter Express Shopify Shopify DigitalOcean
JavaScript Android MongoDB Laravel cPanel
WordPress iOS MySQL MERN Stack Firebase
PHP
Laravel

Frequently Asked Questions

What’s the difference between AMC and on-demand support?

AMC is a proactive, scheduled support plan with a fixed price and defined coverage. On-demand is ad-hoc and billed per request.

Is AMC available for old websites or third-party projects?

Yes! We offer takeover support. Our team will do a quick audit and prepare a takeover plan with estimated AMC cost.

Do you provide 24/7 support?

We offer extended hour coverage including weekends for premium plans. Emergency escalation options are also available.

Can I upgrade my support plan later?

Yes, we allow upgrades, add-on hours, or shifting to a higher-tier plan as your needs grow.

What if I don’t use all my support hours in a month?

Depending on your plan, unused hours can roll over to the next month or be adjusted in quarterly review

Ready to Start Your Digital Journey?

Let's build something remarkable together. Contact us today for a free consultation.

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